Switching to Datto File Protection

What's Datto File Protection?

Datto File Protection is a cloud-based file backup solution that is not only comparable the AT&T Backup and Go...it’s fundamentally the same product. It's just offered through managed service providers rather than through AT&T.

Now that the AT&T Backup and Go service has been discontinued, we'd like to welcome you to set up a trial File Protection account. One of our preferred service partners will follow up with you to discuss account management.

Get started.

First, make certain that your device meets the File Protection Desktop System Requirements.

Then you'll only need two other things to get started, both of which will be provided to you via email:

  • A download link for File Protection

  • A team key

Let's get your trial account set up!

  1. Click the download link.

  2. Download the File Protection installation file.

  3. Follow the on-screen instructions to complete the installation.

  4. When prompted, enter your team key.

  5. Congratulations...File Protection is installed! You'll now see a little icon in your Windows tray or Mac menu bar. It looks like this:

What do you want to back up?

  1. Navigate to the following location, depending on your operating system:
  • Windows: > Preferences... > Preferences button > Backups tab
  • Mac: > Preferences... > Backups tab

    You'll see this window:

  1. Click the Add Folder button in the lower left part of the window.
    You'll see this window:
  1. Select a folder you'd like to back up.
  2. Click the OK button. You'll notice that the folder you selected now appears on the Backups tab:
  3. Repeat Steps 2 - 4 for each folder you want to add to your backups.
  4. When you're done, click the OK button on the Backups tab to save your changes and begin your backup.

Uninstall AT&T Backup and Go

Navigate to your AT&T Backup and Go control panel and uninstall the app as you normally would.

Get Support for File Protection

  1. Navigate to > About... You'll see this window:

  2. Click the Contact Support... link. You'll see this window:

  3. Choose one of your support options:

  • Click the Learn more button to open File Protection's online help system.

  • Click the Contact us button to see contact details for your service provider.

  • Click the email link to send an email to your service provider.